Refund and Return Policy – Luxe Shinee

At Luxe Shinee, we strive to provide our customers with the highest quality jewelry and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below to ensure a smooth return process.

1. Returns

We accept returns for most items purchased from our website within 30 days from the date of purchase. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, including any certificates, tags, or accessories that came with it.
  • The return must be initiated within 30 days of receiving the item.

Please note that certain items, such as custom-made or engraved jewelry, are non-returnable. If you have any questions about whether an item qualifies for a return, please contact us before sending it back.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the above conditions. If the return is approved, we will process a refund to your original payment method. Please allow up to 10-14 business days for the refund to appear on your account, depending on your payment provider’s processing time.

3. Exchanges

If you wish to exchange an item for a different size, color, or design, you may do so within the same 30-day period, provided the item is in its original, unused condition. Please contact us to initiate an exchange, and we will guide you through the process.

4. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
  • Original Shipping Fees: Shipping fees for your original order are non-refundable, unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@luxeshinee.com or call (401) 846-3029. We will provide a prepaid return label and cover the cost of shipping for the return. Once we receive the damaged item, we will either issue a full refund or send you a replacement at no additional cost.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at info@luxeshinee.com or call (401) 846-3029 within 30 days of receiving your order.
  2. Provide your order number and details of the item you wish to return or exchange.
  3. We will send you instructions on how to proceed with the return or exchange.

Please ensure that the item is properly packaged to prevent damage during shipping.

7. Final Sale Items

Certain items may be marked as final sale, such as items purchased during clearance events or items that are custom-made. These items are non-returnable and cannot be refunded or exchanged.

8. International Returns

For customers outside of the United States, please note that return shipping fees and customs duties are the responsibility of the customer. We recommend contacting our customer service team for guidance on returning items from international locations.

9. Contact Us

If you have any questions regarding our refund and return policy, or need assistance with a return or exchange, please don’t hesitate to reach out to our customer support team: