Shipping Policy – Luxe Shinee

At Luxe Shinee, we are committed to providing you with a seamless and reliable shopping experience. Our shipping policy outlines our shipping methods, estimated delivery times, and other important details regarding the shipment of your order.

1. Shipping Locations

We proudly offer shipping to all U.S. states and international destinations. Please note that shipping fees and delivery times may vary depending on your location.

2. Shipping Methods and Delivery Times

We offer several shipping options to ensure you receive your order in a timely manner:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days within the U.S.
    • International shipping times may vary depending on the destination.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days within the U.S.

  • Overnight Shipping:

    • Estimated delivery time: 1 business day within the U.S. (Available for certain locations only)

Please note that delivery times are estimates and are not guaranteed. Shipping times may be affected by factors such as weather, holidays, or other delays out of our control.

3. Shipping Costs

Shipping costs are calculated based on the weight and size of the package, as well as the destination. Shipping charges will be clearly displayed at checkout before you complete your order.

  • Free Standard Shipping:
    We offer free standard shipping on orders over $50 within the U.S. (terms and conditions apply).

  • International Shipping:
    International shipping rates vary based on the destination and are calculated during checkout.

4. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days (Monday through Friday). Orders placed on weekends or holidays will be processed the next business day.

  • Order Confirmation: After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive a separate shipping confirmation email with tracking information.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your order through the carrier’s website using the provided tracking link. If you experience any issues with tracking, please contact us for assistance.

6. Shipping Restrictions

We are unable to ship to certain locations due to shipping regulations or limitations. If your shipping address falls under any restricted areas, we will notify you and attempt to offer alternative solutions.

  • P.O. Boxes: We can ship to P.O. Box addresses within the U.S. via USPS.
  • International Shipping Restrictions: Certain products may be restricted from international shipment due to local regulations. If this applies to your order, we will inform you as soon as possible.

7. Shipping Delays

While we strive to ensure timely delivery, please note that shipping times may be delayed due to unforeseen circumstances, including:

  • Weather-related delays
  • Customs processing (for international orders)
  • High demand or peak seasons (such as holidays)
  • Carrier issues or labor strikes

We recommend ordering early during peak seasons to allow for any potential delays.

8. Lost or Damaged Packages

Luxe Shinee is not responsible for lost or damaged packages during transit. However, if your package is lost or damaged, please contact the carrier directly with your tracking number for assistance.

If you believe your order was lost or damaged before shipment or if you need assistance with a damaged item, please contact our customer service team at info@luxeshinee.com. We will do our best to assist you in resolving any issues with your shipment.

9. Return to Sender Packages

If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping the item(s). Please double-check your shipping information at checkout to ensure it is accurate.

10. Shipping Address Changes

Once an order is processed, we are unable to modify the shipping address. Please double-check your shipping information before completing your purchase. If you need to change the address before the order has been shipped, please contact us as soon as possible, and we will attempt to make the change if the order has not yet been dispatched.